Privacy Policy

This policy sets out how Design Direct trading as Design Direct Web Solutions Ltd handles your personal information if you’re a user or visitor to our website, a person who uses our services (e.g., requests a quote, subscribes to our newsletter), or a client.

The most common types of information we collect include:

Personal details such as names, email IDs, addresses, and contact numbers.
Details of how you use our website and where you accessed it from.
Details of how you interact with us on social media.
Details of when you contact us and the series of communications between us, including emails, phone calls, Live Chat, or other forms of online receipts.
Details of subscriptions for hosting, domain purchases, etc.
Details of your use of our services.
Transaction details like bank details and payment information.
Photos, images, and other descriptions/contents you provide for inclusion in your website.

How we collect your personal information:

We collect your personal information directly when you provide it to us while navigating our website, through other people when you use services associated with our website, or when we start working on your project. We also collect information when you complete our Contact Us Form, send us an email, use Live Chat, or make an enquiry via telephone.

How we use your personal information:

We will use your personal information:

To fulfil a contract or take steps linked to a contract, such as facilitating your enquiry regarding website design, development, hosting, or other digital marketing services.
To update you with operational news and information about our site or services, e.g., notifying you about changes to our site, hosting and domain name expiry, website disruptions, or security updates.
To monitor activities on the site, e.g., identifying potential fraudulent activity and ensuring compliance with user terms.
To manage our relationship with you, e.g., responding to your comments or queries, asking for feedback or testimonials.
To conduct analysis and research activities to improve and develop our services.
To manage our legal and operational affairs, including risks related to content and fraud matters.

Where you give us consent:

To provide you with marketing information about products and services that may interest you.
To customize our services and websites, including advertising, using cookies or similar technologies for a more personalised experience.

For purposes required by law:

To respond to requests by government, courts, or law enforcement authorities conducting an investigation.

For Marketing Purposes:

We may use your personal information to inform you about relevant services offered by Design Direct or updates to services you have subscribed to. We will only send marketing messages with your consent or based on legitimate interest. You can withdraw your consent or stop receiving marketing communications at any time by contacting us at info@designdirect.io. Note: You will still receive essential service information such as upgrades, hosting/domain renewals, payment dues, and updates to this privacy policy.

When do we disclose your personal information?

We will disclose your personal information to:

Authors of items or services made available to you for support and license validation.
Subcontractors and service providers assisting us in using personal information, including website hosting providers, security and fraud prevention services, subscription management services, and payment processing services.
Our professional advisers (lawyers, accountants, financial advisers, etc.).
A purchaser or prospective purchaser of our assets or business and their professional advisers.
A third party responding to criminal investigations or suspected illegal activity.
Regulators and government authorities for compliance procedures and obligations.
A third party to enforce or defend our rights or address financial or reputational risks.
A rights holder in relation to intellectual property infringement.
Other recipients where required by law.

Where do we transfer and/or store your personal information?

We are a UK-based company with a Managed Outsourcing Centre in India and other countries. Some recipients we disclose your personal information to are based in the UK and other countries. We ensure subcontractors and service providers maintain acceptable data security compliance.

How do we keep your personal information secure?

We store personal information on secure servers managed by us and our service providers in the UK and other countries. Personal information is protected by security and access controls, including usernames, password authentication, two-factor authentication, and data encryption where appropriate.

How can you gain access to your personal information?

You have the right to request access to your personal information, request corrections, or ask for erasure. To make a request, email us stating the purpose.

What are the marketing choices regarding your personal information?

We will send marketing communications by email with your consent. You can opt-out using the “unsubscribe” facility in the communication. You can also modify browser preferences to manage cookies. Rejecting cookies may affect site functionality.

Mobile Device Privacy:

When accessing our website via a mobile device, data such as device type and usage information may be collected. If location services are activated, we may collect location data. Mobile network service providers may collect device-specific information, which is not associated with your user account or personally identifiable information.

How long do we keep your personal information?

We retain your personal information for as long as necessary to provide services and comply with legal obligations. You can request erasure of your personal information and account closure.

What are your legal rights?

To request a copy of your personal information.
To update or correct your personal information.
To object to or request erasure of your personal information.
To obtain your personal information in a portable format.
To complain to the Information Commissioner’s Office if unsatisfied with our response.

Updates to Privacy Policy:

We may update this policy to reflect legal requirements or changes in our privacy practices. We will notify you of significant changes where required. The latest version will always be available on this page.

How you can contact us:

If you have questions about our privacy practices or how we manage your personal information, contact us at info@designdirect.io or visit our office at 85 Trinity Avenue, Enfield, EN1 1HT, United Kingdom. We may need to verify your identity for security purposes.

Limitations of the rights:

These rights are limited in some situations, such as when we have a legal requirement to process your personal information. In such cases, we may retain data even if you withdraw consent. Provision of personal information is mandatory for contractual or legal obligations.

Information you make public or give to others:

If you make your personal information available to others, we cannot control how they use or manage it. This privacy policy does not apply to information shared via other websites. Check the privacy policy of those sites for their information management practices.

Please read this Privacy Policy carefully. By using or accessing our services, you acknowledge that you have read, understood, and agree to all terms and conditions of this Privacy Policy. This policy also applies to the “Terms of Use” or other agreements between you and Design Direct. If you do not agree, please do not access or use our services.